Power outages are spontaneous and don’t come with a warning. Every company needs a plan for incident response. Having processes in place is essential, however those processes don’t cover all eventualities. If something unexpected happens at any time of the day, what matters is that your team is prepared.
According to Entrepreneur, here are five tips that can help you be prepared for a technological failure.
- Detect
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- Well-designed services have monitoring softwares that are able to detect any issue. The team should be aware of any problems before the customer experiences it.
- Respond
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- Since power outages can happen at any time of the day, communicating with the team is essential. No team member should be upset that they’re being woken up because there is problem. Instead they should be upset if they find out there was a problem and they weren’t called.
- Recover
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- Always get an incident resolved as soon as possible to minimize the impact. A customer won’t care why you’re service is down. If a quick restart will do, then do it and figure out the root of the issue later. Customer experience always comes first.
- Learn
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- In general, incidents happens. Pointing fingers doesn’t fix the issue, but holding teams accountable does. Figure out what’s missing and apply it.
- Improve
- Your footprint may be a good deal smaller, but the impact of an outage on both you and your customers can be just as disruptive, proportionally speaking. Give your engineers the help they need to make the tough calls at crunchtime. Both they and your customers will thank you for it.
- Don’t allow the same incident to happen twice. Determine the root of the problem and put into practice all possible solutions. Have monthly meetings with your team to keep them up to date with what’s happening and any new services that are being used. Seek out information of the latest softwares and test them for your company. Trial and error helps with this case.
Contact Us Today for Assistance
If you have experienced an insurance loss from a hurricane, tropical storm or other major weather event, don’t be surprised if the insurance company’s first reaction is to claim that your damage is due to some pre-existing condition or assert that your claim is not covered under the terms of your policy or even cancel your policy based on recently-discovered “errors” in your application. But don’t worry.
Experienced and aggressive attorneys from ILG are on your side and will advocate on your behalf to see that you get the benefits you are entitled to. At ILG, we take the time to analyze and interpret your policy and understand the full measure of damages available to you. We work with construction experts, restoration professionals and others to determine the facts.
Don’t delay and contact us today for a free consultation in Florida. The Insurance Litigation Group will walk you through the terms of your insurance policy and help you recover the full extent of your covered losses.
